At ArebixTech, we want our customers to have a positive shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, please contact us as soon as possible.
1. Return Eligibility
A product may be eligible for return if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- The product is significantly different from its description.
Return requests must be submitted within 7 days of receiving the order.
2. Product Condition
To be eligible for a return, the product should, where applicable, be in its original condition and include its original packaging, accessories, manuals, and other items supplied with the order.
Products that have been damaged, misused, modified, or improperly handled by the customer may not be eligible for return.
3. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene considerations, damage caused after delivery, or other applicable reasons.
Any specific return restrictions mentioned on the product page will also apply.
4. Return Request
To request a return, please contact ArebixTech through the available contact information and provide:
- Order number
- Customer name
- Phone number
- Reason for return
- Clear photographs or video showing the issue, where applicable
Our team may review the request before approving a return.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery.
We may request photographs or videos to verify the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, exchange, repair, or eligible refund.
6. Refunds
If a refund is approved, the refund amount will generally relate to the eligible product or order amount.
Refund processing time may vary depending on the payment method and financial institution or payment provider involved.
For Cash on Delivery orders, any approved refund will be arranged through an appropriate refund method communicated by ArebixTech.
7. Return Shipping
If the return is due to an error on our part, such as receiving an incorrect or defective product, ArebixTech may cover the applicable return shipping cost.
If a return is requested for another reason, the customer may be responsible for return shipping costs where applicable.
8. Order Cancellation
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
9. Warranty Products
Some products may be covered by a manufacturer or seller warranty.
Warranty claims will be handled according to the applicable warranty terms and may be subject to inspection or verification.
Damage caused by misuse, accidents, unauthorized repairs, liquid damage, or normal wear and tear may not be covered.
10. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact ArebixTech using the contact information available on our website.
By placing an order with ArebixTech, you acknowledge and agree to this Return & Refund Policy.